General Opt-Out FAQs
NOPEC is required by the Public Utilities Commission of Ohio (PUCO) to give all eligible customers the chance to "opt-out" of NOPEC's aggregation programs. In other words, you can choose to leave NOPEC and select another electric supplier or return to the Price to Compare or Standard Choice Offer from your local utility. If you would like to continue to be served by NOPEC, there is no action required from you. You don't have to fill out or return anything.
There are several reasons why some customers may not have received an opt-out notice:
- Customers may be under contract with another supplier and are not eligible.
- Customers may have been inadvertently excluded from the database acquired from the utility.
- Customers may have been excluded due to having an ineligible rate code on their account.
- Customers may have previously signed notice from the utility that prohibits them from releasing a customer's information to independent suppliers.
- Customers also may be ineligible because they are on Percentage of Income Payment Plan (PIPP) or Home Energy Assistance Program (HEAP), or are not current on their payments to the utility.
Customers who did not receive a notice and want to join the program should call NOPEC's Customer Care Center at 855.667.3201 (855-NOPEC01).
NOPEC is a council of governments representing our member communities. We give all our customers an opportunity to opt out of NOPEC at anytime without any termination fees or penalties. To control operating costs, we do not pay postage costs to mail in an opt-out notice.
Unfortunately, we need a signature from the person who is electing to opt out. That's why the opt-out form must be returned by mail or faxed to 440.774.4422.
If you choose to opt out, you can select another natural gas or electricity supplier or default back to the utility for your energy supply.
If you do not want to participate in NOPEC's natural gas or electric program, sign, date, and return the opt-out form included in your enrollment letter by mail or fax to 440.774.4422.
By law, if the customer opted out previously but did not choose an alternative supplier and remained with the utility, they are required to opt-out again every 2 years for natural gas and every 3 years for electricity.
All consumers who do not opt out are enrolled for a period of up to two years for natural gas and three years for electricity, after which they can be given another opportunity to opt out. For more information, contact NOPEC's Customer Care Center at 855.667.3201 (855-NOPEC01).
You can file with the Public Utilities Commission of Ohio (PUCO) to be on the "Do Not Aggregate" list.
Call our Customer Care Center at 855.667.3201 (855-NOPEC01).
